Q: How do I contact the AAP Customer Service Center?
A: If you have any questions about your order or need additional information, you may call the AAP Customer Service Center at 866/THE-AAP1 (866/843-2271) or 847/434-4000 (outside the United States and Canada) or e-mail firstname.lastname@example.org. Normal business hours are 7:30 am – 5:00 pm Central Time, Monday through Friday.
Q: What types of payment do you accept, and are prices listed in US dollars?
A: Only credit cards (VISA, MasterCard, American Express, and Discover) are accepted on the online Bookstore. All prices listed are in US dollars and are subject to change without notice.
Q: What are the Shipping/Handling fees?
Shipping/Handling fees are listed in the table below. When more than one book is purchased, the ‘Fee for each additional book’ is added to the ‘Fee for 1 book’ to calculate total fee.
All other countries
Q: How long will it take for my order to arrive?
A: Domestic orders are generally shipped within 1 to 2 business days, and delivered by FedEx Ground within 7 to 10 business days for in-stock items. International delivery times will vary by country
Q: Are rush orders available?
A: At checkout, FedEx Next Day, FedEx Second Day, or FedEx 3–5 Day can be requested for shipments within the United States. Additional shipping charges for those rush services will be displayed and added to the regular shipping charges. Rush service for shipments outside the United States is available on a case-by-case basis by contacting the AAP Customer Service Center at 866/843-2271 or 847/434-4000.
Q: What about items that are out of stock?
A: If an item is out of stock you will be informed at checkout. If you choose to order the out of stock item, it will be backordered and you will not be charged for the item until it ships. However, if a backordered item is a part of your order, the shipping charges for that item will be applied to your original order and no additional shipping will be charged when the item is shipped.
Q: Does sales tax apply to purchases in the Bookstore?
A: Sales tax is applicable only on orders shipped to Illinois, District of Columbia and Canada.
Q: How do I return a product?
A: If you are not satisfied with your purchase, it must be returned within 30 days of receipt. All returns must be authorized in advance by calling Customer Service at 866/843-2271 or 847/434-4000.
Q: Are out-of-print materials available?
A: Photocopies of many out-of-print AAP publications are available for purchase through the AAP Bakwin Library. For additional information, call the AAP Bakwin Library at 847/434-4722 or 847/434-7635.
Q: What about international ordering?
A: You may order from our Online Bookstore or from one of our distributors listed below.
UK, Europe, Middle East, and Africa
3 Henrietta St
London WC2E 8LU
Tel: +44 (0) 207 240 0856
Fax: +44 (0) 207 379 0609
DA Information Services
648 Whitehorse Rd
MITCHAM VIC 3132
Tel: +613 9210 7777
Fax: +613 9210 7788